Ever since I my love for photography grew, I started using and taking my DSLR (Nick the Nikon) out every time I went out either with my family, my boyfriend, my friends or most of the time, I just used it around the house trying to learn it. Now that I think I've got some of the basics down, I've always wanted a camera small enough to carry around but still packs a punch when taking photos. That's where the Fuji X100 came into the picture. I was researching on cameras that were compact and really good and I came across it, the only problem was, the X100 is WAAAY TOOO expensive for me to buy so I had to look the other way. That's when I found that the X100 had a baby brother called the X10.
I researched a little bit more about the Fuji X10 and found out that its features were a lot like the X100 except it didn't have the Hybrid viewfinder and some other stuff I can't remember (I still honestly believe that the only thing that REALLY made a difference between the X100 and the X10 is the Hybrid viewfinder) but aside from that it still takes a great photo. Another very important reason on as to why I fell in love with this camera is that it is much more affordable than the X100 (searching for the X100, the prices I encountered was around PHP 80,000-50,000 while the X10 ranged from PHP 22,000- 32,000).
Anyway, its still a very expensive camera even though its been around for almost 2-3 years now so I decided to search online for stores that might sell them for a whole lot less. That's when I came across an online gadgets/electronic store called KIMSTORE.
I was browsing their product albums when I saw it. The Fuji X10 being sold at a price I definitely could afford! Of course I became skeptical about their store cause what they were selling the X10 for was WAY cheaper than the ones I found in the market, but I got convinced to try to buy from them because I had heard from a lot of my office mates that they were a legit business as they themselves bought their gadgets there.
Kimstore offers several ways for their customers to get their products, you can have your products delivered or shipped and you can also arrange for a meet up so that you can personally get your item ASAP. I went with the latter. Since I had to work last wednesday, I arranged for my brother to do the meet up for me since he was gonna be around the meeting area anyway.Well, I guess I could say that as a customer, I DID NOT LIKE how I or my brother was treated. If I had to rate (1L-10H) them based on the quality of their products and the price they sell them, I'd rate them around 8.9 cause they constantly go on sale or put discounts at their already low prices. BUT, if I had to rate them based on their customer service, I'd put them at 3 and that's only because they communicated a little enough for me to get the item I bought. Wanna know why I rated them as that? Read on.
I inquired about the Camera a few months and days ago and asked how the whole process of ordering was gonna go since it was my first time to buy from them. I got instructed to just fill up and order form a day before the scheduled meet up so that they can prepare. Last Tuesday, I did exactly as I was instructed. I did this via Facebook first. Then since it was my first time buying from them, I had a lot of questions and such. I noticed that it took a long time for someone to reply to my message so I decided to text the globe number they had posted on their FB page I literally got little to no useful reply at all. Come Wednesday (the day of the meet up), I finally got a message from my FB that they will be send me the details of the pick up via text since I had given them my phone number as contact, that was around 10am. Come 2:30PM, I still did not receive any text from the store so I decided to try texting the globe number again. NO REPLY. At around 3PM, my brother started asking me who he was supposed to meet, what he looked like and questions you would usually ask if you were going to do a meet up. I couldn't tell him cause I too, had no idea because no one from kimstore had given me any information. My brother was already at the venue around 3:30PM, the meet up time I chose is 4PM. By this time I had already started calling the globe number to check if anything is wrong since I didn't get any reply for any of the messages I sent earlier and even the day before that. Needless to say, after countless attempts of calling no one answered ANY of my brother's phone calls nor mine's. This was really irritating and disrespectful. Our calls kept getting ignored or rejected. Which, as a paying customer I SHOULD NOT HAVE TO EXPERIENCE.
Around 4:24PM, I finally got a text and this is exactly what it says:
Sorry sa late responsedami kasi texts
WHAT THE HELL WAS THAT? An apology? that got me really mad. That personnel from kimstore had deliberately rejected my calls, calls of a CUSTOMER SCHEDULED FOR A MEET UP to reply to texts. Granted those texts he/she were replying to were also customers but when a customer is calling, you answer or at least have the decency or modesty to call them back. My brother had been waiting for more than an hour when this happened and the Person meeting him was NO WHERE to be found. By 4:30 I finally get a text from the person my brother was meeting saying he is on his way. The meeting time they had scheduled was 4PM and it was already 4:30PM. I'm no businesswoman but isn't it common and proper that whenever a business transaction occurs between the seller and the customer, its the seller that should always be first? That the customer should not have to wait for more than an hour? I mean, if I'm paying cash for an item I'm going to buy from you, I shouldn't have to wait. No customer should have to wait without being given a proper excuse or apology.
Anyway, I got the camera I wanted at a really cheap price but it was a really crappy experience getting it. I had to worry about my brother, about the item and how the hell I'm gonna get the camera cause the people from KIMSTORE did not coordinate with me properly or at all.
So in case this post of mine gets to be seen by Ms. Kim herself (cause I know that she probably doesn't run the FB page or the Globe number herself or all the time):
You have a wonderful business! You have great quality products at really affordable prices. But you have to seriously work on building your company's customer service. I say this because I'm not the only one who has experienced terrible assistance from your people. A lot of other people have been complaining in the FB page.
1. They rarely reply to our messages (both in FB and in the Globe number)
2. They aren't accommodating at all.
3. My experience with the person holding the Globe number was just rude and disrespectful.
4. They aren't professional enough to inform us of any delays with the meet up(I mean seriously, my brother had to wait for 1 hour and 21 minutes for the meet up person to arrive and not one explanation or apology was given to me by the person on FB, GLOBE or the MEET UP PERSON)
I feel like its the customers who are accommodating your people and not the other way around. I know that your store has a lot of orders and customers and that your people are trying their best to attend to all that but it shouldn't be at the expense of your own customer's experience doing business with your store.
To be honest, I don't know if I'll ever buy from KIMSTORE again because I don't think its worth it to go through all that bad customer service and be treated like my order and I don't matter, but if I do, it should have to be something really tempting cause the offer is just too tempting to ignore.
Anyway, enough of this rant, I just had to get this out of my system. Wait for my next post on my new camera! :D
til next time!
UPDATE: After posting this blog post on KIMSTORE's FB page, I got a call from the owner herself apologizing for what I and my brother experienced. I am thankful that Ms. Kim called me up and apologized for what happened and is accommodating my order (as I had some issues with the infamous white orbs or sensor blooming with the camera I got from them so I need to at least have it changed). While I do feel bad about writing this blog post and posting it on their FB page for everyone to see, I still feel that what I did was necessary for them to notice me.At least now maybe some of my concerns about my recently bought camera can be addressed. xx
UPDATE 2: I've been noticing that there are a lot of negative comments being posted on this post, I know that because I still publish it here despite it being negative because I believe that people have a right to express and share their experiences whether good or bad. I just don't like it when people assume that I let people bash or bad talk Kimstore based on my blog post. A few years back, almost the same time when I wrote this review, I did a follow up review on this issue, I apologize for not posting it here sonner but to be honest I had already forgotten about it. So to correct that mistake, I'm posting the link of that follow up review here now:
I hope this shows people that I did not write this blog post to encourage or discourage people from giving Kimstore a chance, I only made this blog post so that people can be informed of the possible risks that come with buying online and not just from Kimstore. This is the last time I will post an update with regard to this issue. Thanks!